How do I create an account?
Your account will be created the first time you place an order. You will be asked to choose a password.
You will then be able to log into your account on the website and access your downloads from there.
How will I receive my files?
The majority of files on the site are sent as downloads (the exception being the Phonics IWB pack).
After your payment has been processed you will automatically receive two emails.
The first email will be to tell you that your sale has been successful and the second will have the link in to download your resources.
If you cannot see these emails then please check your email ‘junk’ or ‘spam’ folder as they may have been redirected there.
You can also log into the website to access your resources.
How do I open the files?
The files are all sent as ZIP files as many of them are very large.
If you have problems opening the files then you may need to download some free programs onto your computer.
If you look in the ‘About our resources’ section you will find out which programs you may need if your computer does not already have them installed.
Can I alter the resources?
The resources are sent as PDF files so they are compatible with the greatest number of computers.
PDF files are opened using Adobe Acrobat reader, and if you don’t have this installed on your computer already then you can find out how to download it in the ‘About our resources’ section.
I need my resources for an observation tomorrow. When will I receive them?
You will receive an email automatically as soon as your payment has been processed through Paypal.
You can then download your resources straight away. You can also log into your account on the website to access your downloads.
If you have any further questions, problems or queries then please contact us.